After another cliffhanger last week here’s the final part in our list of 30 reasons why your website is failing your business.

We meet a lot of people who are wondering whether or not they should invest their hard earned cash in a website redesign. They’ve already spent (sometimes a significant amount of) money and yet, for some reason, their web site doesn’t seem to be delivering results for their business. When we look at their site the reasons are usually pretty obvious but sometimes they’re more obscure.

Occasionally we have to tell people that their site is in fact doing more harm than good and that’s never a happy moment.

Here’s the final part of a list that, although by no means exhaustive, covers lots of the more common problems. Some of these things are more significant than others but they all have an impact. Let me know what you think….

Part three…

21. Not accessible

I’ve alluded to this elsewhere in this series. In this day and age you have a duty to try and make your site as accessible to as many people as possible regardless of their ability. I know a blind lady who knows more about the internet that you and I put together. She has a large disposable income, shops online regularly and does lots of research online for business. If she comes across a site that isn’t accessible she won’t phone you up instead she’ll just go elsewhere. There is also legislation on the horizon in the UK which will mean that your site (B2C sites first), will have to be accessible.

22. Poor usability

If a user has to engage their brain in order to use your website then it’s too complex. Do the granny test again or ask a five year old to accomplish some tasks on your website. Usability is a science in its own right but think about gadgets and websites that are pleasure to use – that’s good usability.

23. No call to action

You’ve gone to a lot of trouble to attract users to your website but are you asking visitors to your website to do something? Here’s a clue – the answer should be yes? It could be as simple as calling you (’call us now!’), or buying something (’buy now’). The web is direct, immediate and fast. Don’t muck about just ask the question. Be clear and maybe even be cheeky.

24. Long sign up process

Don’t do it. On the web you need to remove as much guff as possible from your sign up processes. Think about Amazon and their one click buying process or The Book Depository with their checkout and sign-up on one page process. The more steps in any process and the more likely it is that people will drop out. The more personal information that you ask for and the more likely it is that people will drop out. Don’t lose business simply because you have some need to know your customer’s inside leg measurement. Unless you sell trousers online of course.

25. Frames

You might not even know if you site has been built using frames but any web designer can tell you – maybe for free.  Your customers won’t be able to bookmark pages when they’re in your site so even if they find something they’re interested in they won’t be able to come back. But they’ll be so irritated by this time they probably won’t want to. I wouldn’t. Search engines don’t like them and find it hard to see the content – if they can’t see the content they can’t index you properly so they won’t. If a customer enters on a subpage they might find that some or all of the navigation is missing. Again, do you really want to irritate your potential customers?

26. Excessive use of Flash or Flash intros

Flash is a proprietary software that is useful for creating cool web effects and animations. Some websites are built entirely in Flash. They often look really cool. Oh, unless you’re using an iPhone. Or an iPad. Or you live in the country and have a slow web connection. There’s a lot of debate amongst developers about the use of Flash but essentially content displayed in Flash is largely inaccessible, it can slow down a website, if you’re one of the 2 million iPhone users in the UK it’s invisible and there are alternatives available. As for flash intros, read #3 again and add that argument to this one.

27. Ads that users can skip

There are some very big sites that have video ads that appear when you go to their website. You can skip the ad if you can find the little cross in the corner but essentially you are forced to watch an advert before you can see the content you’re looking for. The only organisations that can get away with this have unique and compelling content that cannot be found elsewhere. If you think you’d like to earn some extra pennies with this kind of advertising you’d better be certain that people will tolerate the ads.

28. You hired a black hat

Did someone promise you the top spot on Google? Did you hire them? The only people that can promise the top spot on Google is Google. And they won’t. Apologies to all the self proclaimed ‘web gurus’ out there but that’s a cold hard fact. The chances are that if you hire someone and within a couple of weeks you ended up in that coveted number one spot (for a competitive search term), they did something to deliberately fool the search engines. It’s impressive and exciting. Briefly. As soon as Google et al recognise that you’ve manipulated them (your site remember), they will penalise you and send you tumbling back down the rankings. There are legitimate ways to work your way up the rankings so hire a professional and be patient.

29. Meaningless domain name

Before you leap in and buy a domain name have a good hard think about it. If you sell toffees and your name’s John Smith you should probably steer clear of  johnsmith.com. That said jsmithtoffeemaker.com is probably a good bet – not to mention probably available. If possible try to make the name describe an action rather than an identity (although it might be possible to do both). Always go for a top level if you can .com .org or .co.uk. If you end up with jsmithtoffeemaker.tv everyone will think you’re an online tv channel.

30. It’s not your website, it’s you

If you have a website and people get in touch with you then please, please respond to them. Quickly. The web is instant. It’s all about instant gratification, instant information, instant availability, instant everything. If you think it can wait until later, you’re sadly mistaken. I recently made an enquiry for the same product on four different websites. One didn’t respond at all. One responded within 24 hours – not bad. One responded within 11 minutes – much better. The company that got my order responded to me in three minutes flat. They were quick, keen and professional. This stuff isn’t easy but you can develop processes that allow you to respond very quickly even if you’re a tiny company.

Essentially all of these things require attention because they adversely affect the users experience on your website and with your business. If there’s one lesson to take away from this series of posts it’s that visitors to your site will not tolerate a poor experience.

If your web site is out of date we can advise you on a sensible and cost effective way to put it right. If you ultimately need a new site and we design and build it for you, you now know of at least 30 things that won’t let it down.

The next blog post will be along shortly. I promise no more cliffhangers for a while but you don’t want to miss out you can subscribe to the blog. If it’s easier just let us know and we’ll send it to you in an email.

Ursus Media are based in Swindon, Wiltshire and specialise in web design, development, eCommerce and online marketing for small and medium businesses throughout the South West.

If you think that your business doesn’t need to use social media or that it doesn’t even need a website then the following video from the clever and talented people at Socialnomics is going to make you really uncomfortable. Er… sorry.

www.youtube.com/watch?v=ZQZAmr_-WVI

Still, not to worry; getting your company in front of some of these people isn’t rocket science. Here’s an easy to follow plan:-

• Decide what you want to achieve
• Get yourself a well designed and coded website (get it right and your site can grow and evolve with your business)
• Make sure you have some analytics installed on it (putting your efforts into your online channel is pointless unless you can measure the results)
• Write an online marketing strategy (a medium to long term plan that will make sure that you do everything for a reason -- you can tweak it as you go along)
• Learn how to use the right tools so that you’re not wasting time but make sure that you devote some time to this.

Finally some free of charge top tips (are we mad* or are we the kind of people you want to work with?):

Top tip #1: Find somebody in your organisation who is using Twitter, Facebook or maybe writing a blog and make them your social media ambassador. Give them some clear guidelines and a little time everyday and they’ll love you for it.

Top tip #2: We can help. Engage Ursus Media to design and build the perfect website for you and then let us help you join up all the elements of the what is now a very social web.

*Not mad. Absolutely the people you want to work with.

Ok, let’s start with the basics.
Terms like Web 2.0 and the Semantic Web are regularly bandied around by ‘web gurus’, but for us mere mortals what do they actually mean?

Web 1.0 is in fact just the web. It’s a term that’s only been in common use since the term Web 2.0 was used by Tim O’Reilly to describe a step change in the way in which people and organisations are using the web rather than a new version of the internet. Technologies have grown up to facilitate this and take advantage of it but you should really just think of it as the natural evolution of the internet and the ways in which people use it.

Sadly for those of you hankering after a return to the black ash and chrome of the ‘80s Web 2.0 doesn’t mean a black background and ‘glassy’ buttons for your website. Users of the internet had always used it to communicate with each other but over time they started to do something else. People started to share information, to collaborate not just with one other person but with lots of people. Developers and designers responded to this by building and designing websites that made this easier, faster and in some cases more entertaining.

So a Web 2.0 site allows its users not just to read content but to interact with each other and even provide content. Right now you are looking at the Web 2.0 element of the Ursus Media website. I’ve provided content to you, you can comment on what I’ve written (the box right at the bottom of the page), other readers can comment on what you’ve written and suddenly there’s a whole new conversation going on.

I think the following video from the nice people at notinwords.com describes it really well:

www.youtube.com/watch?v=Bc0oDIEbYFc

Web 3.0, more commonly called the Semantic Web, again describes a natural evolution of the internet. This is where as well as millions of people linking together in lots of different ways; all the billions upon billions of pieces of information and devices will be linked together as well.

Things like search will be revolutionised, shopping, communicating, learning; in fact just about everything will change. The web will be more efficient and more useful. If you think the internet is a great resource now, just you wait.

Currently information is brought to you online because its content and code is seen by applications such as search engines. As the Semantic Web evolves not only will the search engines see this content and code they will also understand its meaning, intention and relationship to other pieces of information.

In this next video thought leaders STI International describe in more detail the Semantic web:

www.youtube.com/watch?v=off08As3siM

Hopefully between me, notinwords.com and STI International we’ve managed to give you a good idea of what these things mean.

If you still have any questions about the different flavours of web I’d encourage you to leave a comment and then I can reply and so can the wider web community (very Web 2.0) or you can simply email me and I’ll do my best to help.

What this all means for your business and how you can take advantage of the ever changing web will be the subject of future posts. If you want to keep up, you might want to subscribe.

Remember if you have a project coming up: anything from a new website to some help with a social media strategy, we’d love to help.  Contact us and we can talk it through.

We at Ursus Media love the internet. It’s what we do for a living. We make new stuff for the web, we make old stuff on the web better and we pay attention like a bunch of eager puppies when something shiny and new comes along. And then we make it work for business.

One of the coolest things about the web is the sharing side of it: sharing stories, sharing clever applications, sharing photos and sharing information. This blog is where you’ll find us sharing information: the stuff we know and the funky new stuff that we find out about. It’s not entirely frivolous though. We want to help you make your business, whatever that might be, thrive online.

So, what are we going to talk about here? Some upcoming subjects, not necessarily in order (just be grateful – this is free*), are:

• Writing for the web
• Web Analytics
• Web design best practice
• Usability
• Accessibility
• Twitter
• Social media marketing

So if you want to follow the Ursus Media blog and learn about the best ways to make the web work for you, you might want to subscribe using the RSS feed.

Remember if you have a project coming up: anything from a new website to some help with a social media strategy, we’d love to help and it costs nothing to contact us.

*And Swindon’s more expensive than it looks.

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